Shipping And Delivery

Want to check your order status? Tracking information and order details are sent to your email as soon as your parcel leaves our warehouse. If you have any questions, write to us at support@marcomoreo.com.

1. PROCESSING TIME

1.1 For items in stock, our warehouse normally prepares your order within 1 to 3 working days. This is in addition to the transit times shown below.

1.2 During sale periods and around public holidays, processing may take slightly longer. We will keep you informed if your order is affected.

2. DELIVERY TIMES

2.1 The times below are transit times once your parcel has left our warehouse, expressed in working days. They are estimates and not guaranteed dates. The estimate that applies to your order, together with the service used, is always shown at checkout.

2.2 United States and Canada. We ship by express courier, with a transit time of 2 to 3 working days.

2.3 Delivery times outside the European Union may be extended by customs clearance in the destination country, which is outside our control and that of our carrier.

2.4 We deliver without undue delay and in any event within 30 days of your order, unless we have expressly agreed a longer period with you. If we cannot meet that deadline, you may ask us to deliver within a further reasonable period and, if we still fail to deliver, cancel your order and receive a full refund.

3. SHIPPING COSTS

3.1 Shipping costs depend on your destination and on the weight of your parcel, which varies with the number of pairs you order. The exact cost for your order is calculated and shown at checkout, before you pay, once you have entered your address.

3.2 The figures below are given as a guide only.

3.3 A single pair of shoes normally falls in the lower weight band. Orders of more than one pair may fall in the higher band.

4. CUSTOMS DUTIES AND IMPORT TAXES

4.1 Orders are shipped from Italy. For deliveries within the European Union, the price you pay at checkout is the final price and no further charges apply on delivery.

4.2 For deliveries outside the European Union, parcels are sent without duties or import taxes prepaid. Any customs duties, import taxes and carrier handling fees are set by the authorities of the destination country and are payable by the recipient, normally at the time of delivery. We cannot calculate or influence these amounts.

4.3 United States and Canada. Import duties and taxes are payable by the recipient on delivery and are not included in the price shown at checkout. Rules and thresholds in these countries change from time to time, so we recommend checking the current position with your local customs authority before you order. If you would like our help, write to support@marcomoreo.com.

4.4 United Kingdom. Deliveries to the United Kingdom follow the rules above for destinations outside the European Union, so import VAT and any carrier handling fee are payable on delivery and are not included in the price shown at checkout. If you would like an estimate of these charges before you order, write to support@marcomoreo.com and we will help where we can.

4.5 These amounts are collected by your country's authorities and not by us, so we cannot refund them if you return your order. You may be able to reclaim them directly from your customs authority, and we will provide any documentation we reasonably can to help.

4.6 If a parcel is refused because the recipient does not wish to pay these charges, it is returned to us and treated as set out in section 6.

5. ADDRESS AND DELIVERY DETAILS

5.1 Please make sure your address is complete and correct, including street and building number, recipient name, telephone number and email address. Our carriers rely on this information and cannot always guarantee delivery where details are missing.

5.2 We are not able to deliver to PO Box, APO, FPO or DPO addresses. Please provide a street address.

5.3 Some remote areas and destinations may be subject to restrictions or longer transit times. Write to support@marcomoreo.com if you are unsure whether we can reach your address.

5.4 If you notice a mistake in your order details, contact support@marcomoreo.com as soon as possible with your order number and the correct information. We will do our best to amend it before dispatch. Once a parcel has left our warehouse we may no longer be able to change its destination.

6. FAILED DELIVERY AND PARCELS RETURNED TO US

6.1 Risk of loss or damage passes to you when you, or someone you have designated other than the carrier, take physical possession of the parcel. Until then, the parcel is our responsibility. If your order arrives damaged or does not arrive at all, write to us and we will resolve it.

6.2 If a delivery fails because the address or contact details you provided were incorrect or incomplete, because nobody was available to receive the parcel after the carrier's attempts, or because the parcel was not collected from a pick-up point within the time allowed, the parcel is returned to us.

6.3 When a parcel is returned to us for one of those reasons, we refund the price of the products less the costs we actually incur as a result, such as return transport and any charges applied by the carrier or by customs, and less any amount we are unable to recover. We will tell you the amount and explain it.

6.4 This does not affect your right of withdrawal or the legal guarantee of conformity, which are explained on our Returns and Exchanges page.

7. TRACKING

7.1 As soon as your parcel leaves our warehouse we email you a tracking number. If you have an account you can also find it in your order history, and if you ordered as a guest you can use the link in your order confirmation email.

7.2 Tracking details occasionally take a little time to become active after dispatch. If your tracking has not updated after two working days, write to us and we will check with the carrier.

8. NEED HELP?

Write to support@marcomoreo.com with your order number and we will look into it.