Terms And Conditions

These General Conditions of Sale govern the offer and sale of products on the website marcomoreo.com (the "Website") by:

Catlan Trading Limited, trading as Marco Moreo Milano (the "Seller", "we", "us")
Registered in Ireland, company registration number 545748
Registered office: 15 Sutton Lawns, Dublin 13, Sutton, Dublin, D13 V1K7, Ireland
VAT no. IE3273013OH
Email: support@marcomoreo.com

Sales on the Website are made directly by the Seller, in accordance with Legislative Decree 206/2005 (the Italian Consumer Code) and with Directive 2011/83/EU on consumer rights.

You can contact us at any time at support@marcomoreo.com for information about products, orders, shipments, refunds or returns.

1. SCOPE AND COMMERCIAL POLICY

1.1 We sell on the Website exclusively to consumers, meaning natural persons acting for purposes outside their trade, business, craft or profession ("you", the "Buyer").

1.2 If you are acting in the course of a business or profession, please do not place an order on the Website. We reserve the right not to process orders that do not come from consumers.

1.3 These General Conditions govern the offer, transmission and acceptance of purchase orders on the Website and the resulting contract between you and us (the "Contract").

1.4 These General Conditions do not govern the supply of goods or services by third parties that may be given visibility on the Website through links or banners. Before purchasing from such third parties, please read their own terms. We are not responsible for those transactions.

1.5 These General Conditions are accepted in the version published at the time your order is placed. We may amend them at any time, including in response to changes in the law, and the updated version takes effect when published on the Website. Amendments do not affect orders already placed.

2. HOW THE CONTRACT IS CONCLUDED

2.1 Orders may only be placed by persons who are of legal age and have full legal capacity.

2.2 To place an order you must complete and submit the electronic order form displayed on the Website, following the instructions given at each step. You may order as a guest or by creating an account.

2.3 Before you submit your order, we will show you a summary of the essential characteristics of each product, the total price including all taxes, the shipping costs and any additional charges, the available payment methods, the delivery method and the expected delivery time, and information about your right of withdrawal. You will be able to review and correct any input errors before submitting.

2.4 The button used to submit your order is labelled so that it is clear that submitting it places you under an obligation to pay.

2.5 The Contract is concluded when we receive your order form electronically and confirm the correctness of the data it contains. We will then send you an order confirmation by email, which constitutes confirmation of the Contract on a durable medium and contains the information required by law, including information about your right of withdrawal and the model withdrawal form.

2.6 By submitting the order form you confirm that you have read and accept these General Conditions and the other information published on the Website that is referred to in them, including our Privacy Policy and Cookie Policy.

2.7 The language of the Website and of the Contract is English.

2.8 We may be unable to accept an order where the products are unavailable, where the data provided is incomplete or incorrect, or where payment is not authorised. In that case we will inform you by email, without undue delay, that the Contract has not been concluded and why, and we will refund any amount already charged. We will not owe you any further amount.

2.9 We store order forms in our systems for the period necessary to perform the Contract and to comply with our legal obligations. If you have an account, you can view your orders in your account area. If you ordered as a guest, you can use the link in your order confirmation email.

3. PRODUCTS, PRICES AND AVAILABILITY

3.1 Only original, new products are offered for sale on the Website. We do not sell used, irregular or defective products, or products of a lower quality standard than that applicable to comparable products on the market.

3.2 The essential characteristics of each product are described in the relevant product page. Images and colours are provided as accurately as possible, but the appearance of a product on screen may differ from the real product because of your browser, screen or device settings.

3.3 Prices are shown in the currency selected on the Website and include the applicable value added tax, unless stated otherwise at checkout. Shipping costs are shown separately before you submit your order.

3.4 Prices may change. The price that applies to your order is the one displayed at the time you submit the order form.

3.5 If an obvious pricing or description error is made, we will contact you before dispatch and you will be free to confirm the order at the correct price or to cancel it at no cost.

4. PAYMENT

4.1 You may pay using the methods shown at checkout. We do not charge you more than the cost we actually incur for the payment method you choose.

4.2 The total amount, including shipping costs, is charged when your order is placed.

4.3 Card payments are handled by our payment providers through an encrypted connection. We never receive or store your full card details, and we use payment information only to complete your order, to issue refunds, and where necessary to prevent or report fraud.

4.4 If you choose a deferred or instalment payment option provided by a third party, that provider carries out its own assessment of your application and decides independently whether to make its options available to you. That relationship is governed by the provider's own terms and privacy notice.

5. DELIVERY

5.1 We deliver to the countries listed at checkout. Delivery times and costs by destination are shown on our Shipping and Delivery page and are confirmed to you before you submit your order.

5.2 We will deliver without undue delay and in any event within 30 days from the conclusion of the Contract, unless a longer period has been expressly agreed with you.

5.3 If we fail to deliver within that period, you may ask us to deliver within an additional period appropriate to the circumstances. If we fail to deliver within that additional period, you may terminate the Contract and we will refund all amounts paid without undue delay. Where delivery within the agreed period was essential, or where you told us before entering into the Contract that it was essential, you may terminate immediately.

5.4 Risk of loss of or damage to the products passes to you when you, or a third party indicated by you other than the carrier, take physical possession of them. Where you arrange your own carrier, risk passes when the products are handed to that carrier.

5.5 Deliveries outside the European Union. Customs duties, import taxes and any handling fees charged by the carrier are not included in the price and are payable by the recipient, normally on delivery. The amount is set by the authorities of the destination country and we cannot calculate or influence it. These amounts are not refunded by us if you withdraw from the Contract. You may be able to reclaim them directly from the customs authority of your country, and we will provide any documentation we reasonably can to assist you.

5.6 If a shipment is refused at delivery or is returned to us because it was not collected, we will refund the price of the products less any costs we incur as a result, and less any amounts we are unable to recover.

6. RIGHT OF WITHDRAWAL

6.1 You have the right to withdraw from the Contract within 14 days without giving any reason.

6.2 The withdrawal period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the products. Where your order is delivered in several separate consignments, the period runs from the day you receive the last item.

6.3 How to withdraw. You may use the online withdrawal function available on the Website, which allows you to cancel your order in a few steps and sends you an automatic confirmation of receipt. You may also use the model withdrawal form set out at the end of these General Conditions, or simply send us any other clear statement of your decision to withdraw, for example by email to support@marcomoreo.com. Any clear statement is valid and no particular form is required. To meet the deadline it is enough that you send your communication before the withdrawal period expires. We will acknowledge receipt of your withdrawal on a durable medium without delay.

6.4 Returning the products. You must send the products back without undue delay and in any event within 14 days of the day on which you communicate your withdrawal, to:

Marco Moreo Milano, c/o Viale Don Bosco SNC, 62010 Montecosaro (MC), Italy

The deadline is met if you dispatch the products before the 14 day period expires.

6.5 Cost of return. You bear the direct cost of returning the products, and you may choose how to do it. You can ask us for a prepaid return label, in which case we deduct its cost from your refund: before you accept the label we confirm the exact amount to you, calculated on your destination and the weight of your parcel, and the amount we deduct is what the carrier charges us, with nothing added. Alternatively you can arrange the return yourself with any carrier of your choice, paying it directly, in which case we deduct nothing from your refund. Indicative amounts for our return label are published on our Returns and Exchanges page. We recommend a trackable service in either case, as the products remain your responsibility until they reach us.

6.6 Refund. We will refund all payments received from you, including the cost of standard outbound delivery, without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw. Where you chose a delivery method more expensive than our least expensive standard option, we refund the standard amount and not the supplement. Where you chose to use our prepaid return label, the cost of that label, in the amount confirmed to you beforehand, is deducted from your refund. We may withhold the refund until we have received the products back, or until you have supplied evidence of having sent them back, whichever is earlier. We will use the same means of payment you used for the original transaction, unless you expressly agree otherwise, and the refund will not cost you anything.

6.7 Condition of the products. You are free to examine and try the products as you would in a shop. Trying footwear on indoors, on a clean surface, is permitted handling and does not affect your refund. You are, however, liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Where products are returned showing signs of use beyond that, for example soles marked by outdoor wear, creasing from walking, marks, odour or alterations, we may deduct from your refund an amount corresponding to the resulting loss in value, and in serious cases that amount may correspond to the full value of the product. Where we make a deduction we will explain it to you.

6.8 We ask that products be returned complete, with their box, dust bag, tags and any accessories received. Missing packaging is one of the factors we take into account when assessing diminished value.

6.9 Exceptions. The right of withdrawal does not apply in the cases listed in Article 59 of the Italian Consumer Code, including goods made to your specifications or clearly personalised, and sealed goods which are not suitable for return for reasons of hygiene and which were unsealed after delivery. Where an exception applies to a product, we tell you before you place your order.

6.10 We do not operate an exchange service. If you would like a different size or model, please withdraw from your order and place a new one.

7. LEGAL GUARANTEE OF CONFORMITY

7.1 In addition to your right of withdrawal, you benefit from the legal guarantee of conformity provided by Articles 128 and following of the Italian Consumer Code. This is a statutory right, it is free of charge, and nothing in these General Conditions limits or excludes it.

7.2 We are liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of delivery. Any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery, unless the contrary is proved or unless that presumption is incompatible with the nature of the product or of the defect.

7.3 Where a product is not in conformity, you are entitled to have it brought into conformity by repair or replacement, free of charge, or, in the cases provided by law, to a proportionate reduction of the price or to termination of the Contract. Normal wear and tear, and damage caused by improper use or care, are not a lack of conformity.

7.4 To make a claim, write to support@marcomoreo.com describing the problem and attaching photographs and your order number. We will tell you how to proceed. You will not pay return shipping on a product that is not in conformity, and nothing will be deducted from any refund.

8. COMPLAINTS AND DISPUTE RESOLUTION

8.1 If something has gone wrong, please contact us first at support@marcomoreo.com. We aim to acknowledge complaints within two working days and to resolve them within 14 days, and we will keep you informed if a matter takes longer.

8.2 We are not currently a member of, and have not undertaken to use, any alternative dispute resolution body. This does not affect your right to use any alternative dispute resolution scheme available to you under the law of your country, or to bring proceedings before a court.

9. USE OF THE WEBSITE

9.1 The purpose of the Website is to present the Marco Moreo brand and to sell its products. By using the Website you agree to these General Conditions.

9.2 The Website may be modified or updated at any time without notice, and the nature or scope of the features available may change.

9.3 You agree not to use the Website unlawfully, not to attempt to gain unauthorised access to it or to any account, not to interfere with its operation or security, and not to extract or reuse its content by automated means.

9.4 If you create an account, you are responsible for keeping your credentials confidential and for activity carried out through your account. Please tell us immediately if you believe your account has been used without your authorisation.

10. INTELLECTUAL PROPERTY

10.1 The "Marco Moreo" trademark is not owned by the Seller. It is used by the Seller under a licence granted by its proprietor. All rights in the trademark remain with the proprietor.

10.2 The content of the Website, including its text, photographs, graphics, layout and code, is owned by the Seller or licensed to it by the relevant rights holders, and is protected by intellectual property law.

10.3 You may view the Website and download or print a copy of its content for your own personal, non commercial use, provided that you do not remove or alter any notice of authorship, trademark or other proprietary right. Any other copying, distribution, modification, republication, reproduction or transmission of the content, in whole or in part, requires our prior written consent.

10.4 We respect the intellectual property rights of others. If you believe that content published on the Website infringes your rights, write to support@marcomoreo.com with details of the content and of your rights, and we will review the matter and remove the content where appropriate.

10.5 If you publish content that features our products and we would like to reuse it, we will ask you for permission on each occasion. We do not claim any right over content you publish on your own channels or send to us.

11. LINKS TO OTHER WEBSITES

11.1 The Website may contain links to third party websites and social platforms. We do not control those websites and we do not monitor or verify their content. We are not responsible for their content, for their availability, or for how they collect and use personal data. Before using them, please read their own terms and privacy notices.

11.2 The presence of a link does not imply that we endorse the linked website, nor that its content has been authorised by us.

12. LIABILITY

12.1 We update the content and technical features of the Website regularly, but we cannot guarantee that its content is always complete, accurate and up to date, or that access will be uninterrupted, timely and free from error. Content that is not part of the contractual description of a product is provided for information only.

12.2 We are not liable for damage resulting from circumstances beyond our reasonable control, including interruptions of the network, technical configurations of your devices, or the unlawful acts of third parties.

12.3 Nothing in these General Conditions excludes or limits our liability where the law does not permit it. In particular, nothing excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for our obligations under the legal guarantee of conformity, or for any other liability that cannot be excluded or limited under the Italian Consumer Code or other mandatory provisions of law.

13. APPLICABLE LAW AND JURISDICTION

13.1 These General Conditions and the Contract are governed by Italian law, and in particular by Legislative Decree 206/2005 (the Italian Consumer Code) and Legislative Decree 70/2003 on electronic commerce.

13.2 This choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence. If the law of your country gives you stronger protection than Italian law on a particular point, that protection continues to apply to you.

13.3 As a consumer, you may bring proceedings against us before the courts of the country in which you are domiciled, or before the courts of the place where we are established. We may bring proceedings against you only before the courts of the country in which you are domiciled.

14. CONTACT

Catlan Trading Limited, 15 Sutton Lawns, Dublin 13, Sutton, Dublin, D13 V1K7, Ireland
Company registration number 545748, VAT no. IE3273013OH
support@marcomoreo.com

15. MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the Contract. You are not obliged to use it, and you may instead use the online withdrawal function on the Website or send us any other clear statement.