General Condition of Sale


The offer and sale of products bearing the trademark "MarcoMoreo" (i "Products"), Owned by the company Moreo Srl, with registered office in Italy, Viale Don Bosco SNC, Montecosaro 62010, Registr. Reg. Imp., CF and VAT no. 01664750120, Share Capital, 10.400,00, int. vers. ("Moreo"Or the"Seller"), on the website (the "Website") Are governed by these general sales conditions (the"General conditions"). The remote sale of these Products, through the Site, takes place directly by Moreo Srl, according to the methods indicated in the continuation of these General Conditions, in compliance with the national regulations in force and with the European Directive n.2011 / 83 EU on the rights of the consumer. Each user of the Site may request any information from the customer service staff, by contacting the Seller's Customer Service directly through the contacts indicated in the "Customer Service" area of ​​the Site. Each user, if he has proceeded to purchase Products on the Site, you can also obtain information regarding orders and shipments, refunds and the return of the same. Users are also reminded of the right to contact the Seller directly, also by e-mail, at the following e-mail address:

For any other legal information it is suggested that the user consults the sections of the Website corresponding to each specific request.

1. The commercial policy of the Seller 

1.1 The Seller offers for sale the Products on the Site and carries out its e-commerce activity exclusively with the users who purchase the Products through the Site and who qualify as "consumers" ("Buyers"And, each of them,"Buyer"). "Consumers" are the only natural persons who conclude a purchase contract for the satisfaction of everyday life requirements unrelated to any entrepreneurial or professional activity exercised, since they must instead consider the subject that stipulates the contract in the exercise of such an activity or for a purpose connected to it.

1.2 If the user, potential Buyer, does not fall within the definition of "consumer" but, on the contrary, is qualified as a professional and therefore does not act as defined in the previous article 1.1, he is invited from now on to refrain from concluding commercial transactions on the Site.

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects not included in the definition of "consumer" and / or, in any case, to orders that do not conform to its commercial policy and / or not in line with what is established below.

1.4 These General Conditions exclusively regulate the offer, transmission and acceptance of purchase orders concerning Products purchased on the Site by Buyers (the "Order Process") And therefore regulate the relationship between each Buyer and the Seller.

1.5 The General Conditions do not regulate the supply of services or the sale of products by third parties other than the Vendor which is given visibility on the Site through links, banners or other hypertext links. We advise Buyers, before placing orders and purchasing products and services of any kind offered by such third parties, to carefully check the conditions of sale of the latter, as the Seller declares from now on that it is not responsible for the supply of services and / or sale of products by such third parties and / or, in general, the conclusion of e-commerce operations between the users of the Site and such third parties.

2. How to conclude the contract with the Seller

2.1 Orders can only be made by adults and who are not in conditions of legal incapacity. The Purchaser, in order to conclude with the Seller the contract for the purchase of one or more Products on the Site (the "Contract"), Will have to complete the electronic order form, which will be displayed by the Buyer immediately before the conclusion of the Contract (the"Order form") And transmit it to the Seller, electronically, following the instructions that will be indicated to him in the various driving phases at the conclusion of the Contract.

2.2 Before proceeding with the purchase of the Products, through the transmission of the Order Form, the Buyer will be asked to carefully read the General Conditions and the clause relating to the right of withdrawal by the Purchaser himself. The Buyer will also be provided with a summary of the commercial and contractual conditions proposed by the Seller for the purchase of the Products, which will contain a reference to the General Conditions together with a summary of the information indicated below: essential characteristics of each Product - subject of the Orders - with indication of the relative price (including all applicable taxes and duties); payment methods that the Buyer may use to purchase the Products; how to deliver the Products; methods of processing and processing of complaints by the Seller; shipping and delivery costs of the Products; references and geographical address and e-mail address of the Seller; the date by which the Seller undertakes to deliver the Products. Furthermore, evidence will be given to the Buyer of the circumstances in which his right to withdraw from the Contract will lapse.

2.3 The Order Form will provide summary information about the essential characteristics of each Product purchased, the relative price (including all applicable taxes or duties) and the shipping costs (including any additional costs that the Purchaser is required to support for having opted for a specific type of shipment and delivery different and / or faster than that defined by the Seller as "standard"). The Contract is considered perfected and therefore concluded upon receipt by the Seller, electronically, of the Order Form and only after the Seller has verified the correctness of all the data contained therein, relating to the Order placed by the Buyer.

2.4 Once received by the Seller, the Order Form will be stored in the Seller's database for the period of time necessary to fulfill the Orders and, in any case, always in compliance with the terms of the law. The Buyer will be able to access the Order Form by consulting the "My Order" section.

2.5 When proceeding with the transmission of the Order Form, the Buyer will be informed that this forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the Order Form, the Buyer will be asked to identify and correct any errors in entering his data.

2.6 The language in which the Contract is concluded is Italian. In case of conflict between the versions of the General Conditions prepared in a language other than Italian and accepted by the customer, the meaning and interpretation of the General Conditions in Italian prevail.

2.7 At the conclusion of the Contract, the Seller will take charge of the Order in order to proceed with the processing of the same.

2.8 The Seller may not process Orders that do not provide sufficient guarantees of solvency and / or that are incomplete or incorrect, or in the event of unavailability of the Products in the Orders. In these cases, the Seller will inform the Buyer, via e-mail, that the Contract cannot be considered concluded and that therefore the Seller will not be able to follow up the Order, specifying the reasons. If the Products, presented on the Website, are no longer available or for sale at the time of the Buyer's last access to the Site or at the time of sending the Order Form, the Seller will promptly notify and in any case within thirty (30) days starting from the day following the date of transmission of the Order, any unavailability of the Products covered by the Order itself. In these cases, if the Buyer has already submitted the Order Form and paid the relative price, the Seller will reimburse the Buyer the sums paid by the latter and the Contract will be terminated. The Seller will not be required to reimburse any other amount, for any reason, to the Buyer.

2.9 With the electronic transmission of the Order Form, the Buyer unconditionally accepts and undertakes to observe, in relations with the Seller, the provisions set forth in these General Conditions. If the Buyer does not agree with some of the terms reported in the General Conditions, he is invited to refrain from forwarding the Order Form.

2.10 With the transmission of the Order Form, the Purchaser declares to know and accept the General Conditions and the additional information, of any nature, contained on the Site, even if they are referred to through links, by way of example but not limited to: the Conditions of Use Use, the Privacy Policy, the information on the right of withdrawal.

2.11 Once the Contract is concluded, the Seller will send an Order receipt to the Buyer by e-mail.

3. Guarantees and indication of product prices

3.1 Only original products are offered for sale on the site.

3.2 The Seller does not sell on the Site used, irregular, defective and / or, however, of inferior quality standards applicable to products similar to the Products and offered on the market.

3.3 The essential characteristics of the Products are presented on the Site within each "product sheet". The images and colors of the Products offered for sale on the Site may however not correspond to the real ones for reasons not attributable to the Seller and, in any case, due to the Internet browser and / or the display through the devices used by the Buyer. . Moreo Srl expressly disclaims any liability in this regard from now on.

3.4 Product prices may be subject to updates. It is the Buyer's responsibility to check the final sale price of the Product he intends to purchase before proceeding to complete and submit the relevant Order Form.

3.5 Purchase requests from countries not included among those displayed in the "Select Your Country" section cannot be accepted by the Seller.

3.6 The Seller, in case of exercise of the right of withdrawal by the Purchaser, has the right not to accept the return of the Products or not to reimburse in full the sums paid by the Buyer for the purchase of those Products which, on return, they are devoid of the relative box and / or that they have been altered in their essential and / or qualitative characteristics and / or that they have been damaged in any way.

4. Payments

4.1 To pay the price of the Products and the relative shipping and delivery costs, the Buyer may choose one of the methods indicated in the Order Form. In no case will the Purchaser be charged higher costs than those actually incurred by the Seller, in relation to the chosen payment instrument.

4.2 In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol, to third parties that provide the related electronic payment services at a distance, without third parties having access to them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to the correct fulfillment of the Order and to issue the relative refunds in the event of any return of the Products, following the exercise of the right of withdrawal by the Buyer, or if it is necessary to prevent or report to the police the fraud commission on the Site. In any case, all the personal data provided by the Buyer will be processed by the Seller, in compliance with the applicable legislation, in accordance with the section of the "Privacy Policy" Website.

4.3 The price for the purchase of the Products and the shipping costs, as indicated in the Order Form, will be charged to the Buyer's current account at the time of the shipment of the purchased Products.

4.4 For orders shipped, any additional expenses or customs tax required by the specific authorities will be borne by the buyer.

5. Customer service

5.1 The Buyer may request any information through the assistance services activated by the Seller. For further clarifications, it is advisable to access the Customer Service area.

6. Applicable law and dispute resolution

6.1 The General Conditions are governed by Italian law and in particular by the Legislative Decree 6 September 2005 n. 206, (so-called Consumer Code) to Chapter I "Consumer Rights in Contracts", with specific reference to the legislation on distance contracts and the 9 legislative decree April 2003 n. 70 on certain aspects concerning electronic commerce.

6.2 In the event of disputes between the Seller and each Buyer, arising from the General Conditions, the Seller guarantees, as of now, full acceptance and acceptance of the RisolviOnline conciliation service. "RisolviOnline" is an independent and institutional service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan (MI) in compliance with the provisions of Title II-bis of the Legislative Decree 6 September 2005 n. 206, (so-called Consumer Code), which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure way, on the Internet. For more information on the "RisolviOnline" rules or to send a conciliation request, go to "".

7. Modification and update

The General Conditions are accepted by the Buyer in the version published at the time the purchase is made, also with reference to the warranties set out therein. The Seller reserves the right, in any case, to modify the General Conditions from time to time, also in consideration of possible regulatory changes; the updated version of the General Conditions will become effective upon publication on the Site.